Orders
Delivery & returns
What delivery costs, how long an order takes to reach you, and what happens if you change your mind or something arrives wrong.
Last updated
What delivery costs
A flat R 99,00 anywhere in South Africa, however many books you order. The price you see at checkout is the full price — there is nothing added afterwards, and no customs or handling fees apply to a domestic order.
Books ordered together as a pair include delivery in the bundle price.
How long it takes
Orders are packed and handed to the courier within two working days. Delivery usually takes a further three to five working days, depending on where you are.
Once your order is on its way you will receive a Courier Guy tracking number by email.
Pre-ordered titles ship from the release date shown on the book's page, not from the date you paid.
Where we ship
South Africa only. If you are ordering from elsewhere, both books are available on Amazon.
How you pay
Card — Visa and Mastercard — as well as Apple Pay and Google Pay. Payment is handled by Yoco on their own secure page. Your card details are never sent to, seen by, or stored on this website.
All prices are in South African Rand and include VAT where it applies.
Cancelling or changing an order
You can cancel or change an order at any point before it ships. Message us on WhatsApp or email info@leratomotshana.com with your order reference and we will sort it out.
Changing your mind after it arrives
Because you bought online, the Electronic Communications and Transactions Act gives you seven days from receiving your order to cancel it without giving a reason and without penalty.
Send the book back to us unread and undamaged and we will refund what you paid, including the delivery charge, within 30 days. You cover the cost of returning it, which is the only charge the Act allows us to pass on.
If a book arrives damaged or wrong
Tell us as soon as you can — ideally within a day of it arriving, so we can take it up with the courier while the delivery is still fresh. Send a photograph if the damage is to the parcel or the book itself.
We will replace it or refund you in full, including delivery both ways. You will not be asked to pay to return a book that should not have been sent to you in that condition.
Reporting late does not cost you your rights: the Consumer Protection Act allows six months to return goods that are defective, and nothing on this page limits that.
How refunds are paid
Refunds go back to the card you paid with, through Yoco. We cannot pay a refund to a different card or into a bank account. Once we process it, how quickly it appears is up to your bank — usually a few working days.
If something goes wrong
Contact us first — most things are quicker to fix directly. Message us on WhatsApp or email info@leratomotshana.com.
If we cannot resolve it between us, you can take the matter to the Consumer Goods and Services Ombud at cgso.org.za, free of charge.
Veritas Advisory Group (Pty) LtdRegistration number 2021/394993/07